Support

Questions, feedback, or something not working? We read every message.

Contact us

Email us anytime — we typically reply within 1–2 business days.

Frequently asked

Do I need to create an account?

No. Tayberry is login-less. Your data lives on your device and syncs privately through your own iCloud — there's nothing to sign up for.

How do I manage or cancel my subscription?

Subscriptions are billed through your Apple ID. Open iPhone Settings → your name → Subscriptions → Tayberry to manage, change, or cancel anytime.

Is the menu scanner sending my child's information anywhere?

No. Only the photo of the menu itself is sent to our reading service to identify dishes. Your child's allergens and every safety match happen on your device and are never transmitted.

Is Tayberry a substitute for medical advice?

No. Tayberry is a screening aid to help you catch what to double-check — it does not diagnose, treat, or guarantee safety. Always confirm with labels, your server, and your child's allergist, and follow your emergency action plan in an emergency.

I found a bug or a scan seems wrong — what do I do?

Please email us at alohaapps1@gmail.com with as much detail as you can (what you scanned, what you expected, and a screenshot if possible). This helps us fix it quickly.